Privacy Policy

01. Introduction

Suvidha Bazar respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share information when you use the Suvidha Bazar website and Android application for food and grocery ordering and delivery services.

By using Suvidha Bazar, you agree to the practices described in this Privacy Policy.

02. Information We Collect

Depending on how you use our services, we may collect:

• Name
• Mobile number
• Email address
• Delivery address
• Saved addresses
• Location information
• Food and grocery order details
• Payment transaction information
• Customer support communications
• Device and technical information

Location Information

If you provide location permission, we may use your location to identify your delivery area, check service availability, find nearby restaurants or grocery stores, and assist with delivery.

Order Information

Order information may include order ID, products, quantities, restaurant or store name, order amount, delivery charge, payment status, order status, delivery address, date and time.

Payment Information

We may receive payment transaction details such as transaction ID, payment status, amount, payment method and refund status.

03. How We Use Your Information

We may use collected information to:

• Create and manage your account
• Process food and grocery orders
• Arrange delivery
• Process payments and refunds
• Provide customer support
• Send order-related notifications
• Send service updates
• Prevent fraud and misuse
• Improve our application and services
• Maintain platform security
• Comply with applicable laws

04. How We Share Information

We may share necessary information with service providers involved in completing your order.

• Restaurants and food sellers
• Grocery stores and sellers
• Delivery partners
• Payment service providers
• Hosting and technology providers
• Customer support service providers

We only intend to share information reasonably necessary for the relevant service or transaction.

Legal Disclosure

We may disclose information where required by applicable law, legal process, court order, government request, or where reasonably necessary to protect our rights, users, property or platform.

05. Business Transfers

If Suvidha Bazar or substantially all of its assets are involved in a merger, acquisition, restructuring, sale or similar business transaction, user information may be transferred as part of that transaction, subject to applicable law.

06. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce agreements.

07. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

08. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including:

• Request access to certain information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw certain permissions
• Control promotional communications
• Contact us regarding privacy concerns

09. Account and Data Deletion

You may contact us if you want to request deletion of your account or personal information, subject to information that we are required or permitted to retain under applicable law.

10. Children's Privacy

Suvidha Bazar is not intended for children who are unable to lawfully use online ordering services.

We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Services

Our application or website may use third-party services such as payment providers, hosting providers, analytics services, notification services or other technology providers.

Those services may process information according to their own privacy policies and applicable terms.

12. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve functionality, security, performance and user experience.

13. Push Notifications

The Suvidha Bazar Android application may send notifications related to orders, delivery status, payment status, offers, service updates and other relevant information.

You may control notification permissions through your device settings where supported.

14. Promotional Communications

We may send promotional messages about offers, discounts, services or campaigns where permitted by applicable law.

You may opt out of certain promotional communications where an unsubscribe or other applicable mechanism is provided.

15. Location Permission

The Android application may request location permission to provide location-based delivery functionality.

Location may be used to determine whether delivery service is available in your area and to assist with delivery-related services.

16. Camera and Photos

If a particular feature of the application requires camera or photo access, the application may request the relevant permission.

Such permission should only be used for the feature requiring it.

17. Contacts

Ordinary food and grocery ordering does not require access to your phone contacts.

If a future feature requires contacts access, the relevant permission and purpose will be presented to you where required.

18. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated policy will be published on this page with a revised "Last Updated" date.

19. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, please contact us.